As the anticipation of further easing of the Movement Control Order (MCO) is upon us, organisations & people are facing challenges to operate and behave in the new environment. We asked: "How ready are Malaysians to return to normal?"
"Government services are now on the brink of disruption. On one hand, government services need to manage the public as “consumers”. Yet, the public sector needs to provide the best services while facing tough scrutiny over cost management in order to sustain economic stability."
"Beyond the immediate fallout of a crisis, governments all over the world are starting to feel pinched. As a result, most governments view tightening the law as a way to get a handle on future needs and withstand future shocks."
"Over the years, the Malaysian public service has undergone a defining phase. Quite tellingly, it has survived a long list of acid tests where the sector’s capability, efficiency and financial management were put under pressing political and public microscopes."