12th August 2020, Kompleks Setia Perdana, Jabatan Perdana Menteri
On the 12th of August, myForesight® facilitated a Foresight and Futures Thinking workshop at The Malaysian Administrative Modernisation and Management Planning Unit’s (MAMPU) ‘Bengkel Pelaksanaan Kajian Semula Pekeliling Kemajuan Pentadbiran Awam.’ From the sharing session, three unavoidable and interrelated perspectives were considered with respect to discussions about the future of customer service in the public sector, which are the future of public service, the future of work and the future of consumerism. These perspectives will be taken into account to address the main components of the public sector’s service delivery ecosystem. This includes deliberation on the public service as the service provider, the Rakyat as the service recipients and the nature of the service. The sharing on Foresight and Futures Thinking is also expected to encourage MAMPU officers to challenge their strategy thinking and practices in the review of the ‘Pekeliling Kemajuan Pentadbiran Awam’ circular.